Privacy Policy

Introduction

Tide-badger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or submitting information through our forms, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Complete contact or enquiry forms on our website
• Request a quote or consultation
• Subscribe to our communications
• Engage with our services

This information may include your name, email address, postal address, and details about your property or energy requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and operating system
• Pages viewed and time spent on site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To process and fulfil service requests
• To communicate with you about our services, updates, and promotions
• To improve our website and customer experience
• To comply with legal obligations
• To detect and prevent fraud or other harmful activities

Disclosure of Your Information

We may share your information in the following circumstances:

• With service providers who assist in our operations (such as installation partners)
• To comply with legal requirements or respond to lawful requests
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely dispose of it.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Tide-badger
142 Solar Avenue
Sydney, NSW 2000
Australia

Email: [email protected]